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I paid a late fee, it is not showing up on my account, how is this corrected? Sheila Bernstein
I paid a $0.35 late fee that I did not know I had, the last time I was in the library, and it is still showing on my account as being due. How can this be corrected? I don't want my account listed in arrears. I would also like to know why I wasn't notified that there was a late fee in the first place? I must have returned the books late on Saturday in the outside bin/collection box, and it was considered late at that point. Please let me know how this can be resolved. Thank you, Sheila Bernstein
In Library Information - Asked by Sheila Bernstein - ears ago
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  • Accepted Answer

    If you returned it on a Saturday night or Sunday when we're closed it would have been checked in with Saturday's date. You should receive notification either by automated phone call or by email depending on your stated preference when your account was first set up. If you send your card number to me at matthew@ropl.org I can investigate further. Thank-you
    Answered by Matthew Day
    ears ago     		0 0
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